Welcome to MoTo Mechanic! Please carefully read these Terms and Conditions (“Terms”) before

using our services. By booking or using our oil change and car wash services, you agree to be

bound by these Terms. If you do not agree, you may not use our services.

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### **1. Service Overview**

We offer professional oil change and car wash services at your preferred location, provided the

necessary conditions are met as outlined below.

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### **2. Eligibility for Services**

– **Location Requirements:**

– Services can be performed at locations with personal parking spaces, including home

driveways, street parking (with appropriate permits), or office parking spaces.

– It is the customer’s responsibility to secure any required permissions or permits for services

performed in residential or commercial parking areas.

– **Vehicle Condition:**

– We service vehicles that are in safe working condition. We reserve the right to refuse service

if the vehicle is deemed unsafe or unsuitable for the requested service.

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### **3. Booking and Appointments**

– **Scheduling:**

– All services must be booked in advance through our website, phone, or mobile app.

Same-day appointments are subject to availability.

– **Rescheduling and Cancellations:**

– Appointments can be rescheduled or canceled up to 24 hours before the scheduled time.

Late cancellations may incur a cancellation fee.

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### **4. Pricing and Payment**

– **Service Charges:**

– Prices for oil changes and car washes are displayed on our website and may vary based on

location and vehicle type.

– **Payment Methods:**

– We accept payments via credit card, debit card, or mobile payment apps. Payment is due

upon completion of the service.

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### **5. Spill-Proof Guarantee**

We strive to provide a clean and spill-proof oil change service. However, in the unlikely event of

a spill, our team will take prompt action to clean up any mess caused by our technicians.

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### **6. Customer Responsibilities**

– **Vehicle Access:**

– Customers must ensure the vehicle is accessible at the scheduled time and location.

– **Permits and Permissions:**

– Customers are responsible for obtaining any necessary permits or permissions for the service

location.

– **Accurate Information:**

– Customers must provide accurate vehicle details and service requirements during booking.

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### **7. Limitations of Liability**

– **Damage to Vehicle or Property:**

– We are not liable for pre-existing damage to the vehicle or property. Any claims must be

reported immediately to our team.

– **Service Delays:**

– We strive to arrive on time but are not responsible for delays caused by traffic, weather, or

other unforeseen circumstances.

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### **8. Refunds and Complaints**

– **Refund Policy:**

– Refunds will only be issued for services that are canceled in accordance with our cancellation

policy or if the service cannot be completed due to our fault.

– **Customer Complaints:**

– Any complaints must be submitted within 24 hours of the service. We will investigate and

resolve issues promptly.

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### **9. Privacy Policy**

We respect your privacy and will only use your personal information to provide the services you

request. For more details, please refer to our Privacy Policy(#).

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### **10. Changes to Terms and Conditions**

We reserve the right to modify these Terms at any time. Any updates will be posted on our

website, and continued use of our services implies acceptance of the updated Terms.

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### **11. Governing Law**

These Terms are governed by and construed in accordance with the laws of [Your Region].

For questions or concerns, please contact us